Frequently Asked Questions |
||
|---|---|---|
Category |
Question |
Answer |
| Selection | I can't find what I want. | If you can't find an item, a size or even a specific brand (like Nike, Adidas, North Face, etc), just ask. Call 1-855-770-7878 and inquire about a custom order. The Vault Shop will track down the item for you and let you know prices and availability - before you buy! |
| Selection | I use another supplier to buy merchandise. | Our Vault Shop supplier can source almost any item or brand. Just call 1-855-770-7878 and let them know the brand and style. They'll track down the exact same item. |
| About | What is the Vault Shop? | It’s our own website where employees may buy Synchrony branded merchandise. |
| About | I use another supplier to buy merchandise. | As of August 25, all branded merchandise and apparel order must go through the Vault Shop. Please call 855-770-7878 and we will be happy to help you find what you need. |
| About | Can anyone buy merchandise? | Any Synchrony employee can make purchases. The only access is via a SSO login on the Brand Vault. |
| Payments | How can I pay? | Purchases may be made via P-card (for business items) or personal credit card (for personal items)
|
| Payments | How will purchases appear on my credit card bill? | The Vault Shop is managed and serviced by Classic Graphics out of Charlotte, NC. Purchases will show as from “Classic”. (PO's should be opened under their parent company, Imagine, Inc) |
| Selection | How do you choose items to be included in the Vault Shop? | “There’s something for everyone” is our ultimate goal. We’re constantly adding new merchandise, so check back often. If you have an idea for a branded item, please use the “Suggest New Product” link on the bottom of the Vault Shop. |
| Payments | I’m buying for a trade show and need large quantities. What’s the best way to place the order? | Large or bulk orders may be made via a PO/Invoice. To do that, please email SYFVaultShop@knowclassic.com or call 855-770-7878. |
| Selection | Can I order custom-order branded merchandise for my special event? | Yes! You can order branded merchandise for your event. Simply contact the Vault Shop supplier and describe what you're looking for. They will source options for you to choose from. You are not limited to the same merchandise offered on the site.
|
| Availability | What if an item I want is backordered? | Each item in the Vault Shop shows the current available quantity. If you want to buy more than that (or if the item is completely out of stock), your order will be held until the item(s) comes in. |
| Availability | What do you do if just one item of my purchase is backordered? | In order to ship everything together, your order will be held if one or more items is backordered. However, if you’d like to receive the rest of the order without waiting, please place your order then contact SYFVaultShop@knowclassic.com with your request. |
| Contact | I have a question. Who do I contact? |
|
| Shipping | Do you ship internationally? | Yes. All orders placed with a destination of India or Philippines will be batched and shipped to the Synchrony office in the respective country. Batching will occur once per month or more, depending upon volume of orders. Shipping fees and related customs taxes will be paid by Corporate Branding. Orders shipped to countries other than US, India or the Philippines must pay shipping and customs fees. |
| Tax | Are purchases taxed? | Vault Shop purchases are taxable according to federal and state laws.
|